Shipping & Returns
Shipping Policy
At Vision Press N Create, we strive to ensure that your personalized items are delivered to you safely and promptly. Please review our shipping policy below:
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Processing Time:
Each item is custom-made with care, so please allow 3-5 business days for us to complete your order before it ships. If you need your item by a specific date, please let us know, and we'll do our best to accommodate your request.
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Shipping Methods:
We offer standard shipping via USPS, FedEx, or UPS. Once your order is shipped, you will receive a confirmation email with tracking information, so you can keep an eye on your delivery.
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Shipping Rates:
Shipping costs are calculated at checkout based on the weight of the items and your location. If you're placing a bulk order or have special shipping requirements, please contact us directly for a customized shipping quote.
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International Shipping:
We do ship internationally, but please note that international shipping rates and delivery times will vary depending on the destination. If you choose to ship internationally, you will be responsible for any customs fees, duties, or taxes that may apply.
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Lost or Damaged Packages:
We take great care in packaging your items, but if your package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as quickly as possible.
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Returns and Exchanges:
Due to the personalized nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective. If there is an issue with your order, please reach out within 7 days of receiving your item, and we will do our best to make it right.
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Contact Us:
If you have any questions about shipping, please don’t hesitate to contact us at visionpressncreate@gmail.com. We're here to help and ensure that your shopping experience with Vision Press N Create is a smooth and enjoyable one.
Return & Exchange Policy
At Vision Press N Create, we take great pride in the quality and craftsmanship of our personalized products. Since each item is custom-made just for you, we have specific guidelines regarding returns and exchanges. Please review our return policy below:
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Personalized Products:
Due to the custom nature of our products, all sales are final. We cannot accept returns or exchanges on personalized items unless there is a defect or error in the product that was caused by us.
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Damaged or Defective Items:
If your item arrives damaged or with a defect, please contact us within 7 days of receiving your order. We may request photos of the damage or defect to assess the issue. Once verified, we will gladly offer a replacement or a refund, depending on your preference.
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Order Errors:
If we made an error with your order (such as incorrect spelling, wrong image, etc.), please notify us immediately. We will correct the mistake and ensure you receive the correct item at no additional cost.
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Non-Personalized Products:
For any non-personalized items, we accept returns within 14 days of the delivery date. The item must be in its original condition, unused, and in its original packaging. The customer is responsible for return shipping costs. Once we receive and inspect the item, we will issue a refund, minus the original shipping costs.
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Cancellation Policy:
If you need to cancel your order, please contact us as soon as possible. If your order has not yet begun the production process, we may be able to cancel it and provide a full refund. However, once production has started, cancellations are not possible.
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Return Process:
To initiate a return or report an issue, please email us at visionpressncreate@gmail.com with your order number and details of the problem. We will guide you through the process and work to resolve the issue promptly.
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Refunds:
Refunds will be processed back to your original payment method once the returned item is received and inspected. Please allow 5-7 business days for the refund to appear in your account.
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Contact Us:
If you have any questions about our return policy or need assistance with your order, please reach out to us at visionpressncreate@gmail.com. We are here to help and ensure your satisfaction with your purchase.